Maxjevon.com – Frequently Asked Questions (FAQs)

1. What does “fairly used” mean?

Fairly used laptops are pre-owned devices that have been carefully tested, refurbished (if needed), and confirmed to be fully functional. They may have minor cosmetic signs of previous use but perform like new.


2. Are the laptops tested before delivery?

Yes! Every laptop undergoes thorough testing for performance, battery health, and hardware functionality. We ensure it meets our quality standards before shipping.


3. How can I place an order?

Simply browse our website, select your desired laptop, add it to the cart, and proceed to checkout. You can pay using our secure online payment options. Once payment is confirmed, your order will be processed.


4. Do you offer shipping? How long does it take?

Yes, we ship across Nigeria using trusted couriers. Estimated delivery times:

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days (Lagos & nearby regions)

  • Pickup/Self-Collection: Same day (for orders before 3 PM)

For full details, see our Shipping Policy.


5. Can I return or exchange a laptop?

Yes, we accept returns or exchanges under specific conditions:

  • The laptop is defective or damaged

  • The laptop is not as described in your order

All return requests must be made within 24 hours of delivery. For more details, see our Return & Refund Policy.


6. Do you offer warranty on laptops?

We provide a limited warranty covering functional defects identified within 7 days of delivery. This does not cover accidental damage, misuse, or cosmetic wear.


7. Are there any hidden fees?

No. The price you see at checkout includes the laptop cost. Shipping fees are displayed separately. Any applicable taxes or delivery charges are clearly shown before payment.


8. How can I pay?

We accept:

  • Bank transfers

  • Card payments (Visa/Mastercard)

  • Flutterwave & Paystack (secure online gateways)

Your payment information is never stored on our servers.


9. How can I track my order?

Once your order ships, we will provide a tracking number via email or WhatsApp. You can use it to monitor your shipment with the courier.


10. Who can I contact for support?

For any questions, order issues, or support:

📧 Email: support@maxjevon.com
📞 Phone/WhatsApp: +234-8181-81303